All sales are final.

All items purchased from Pinkelegancebb.com are eligible for only an exchange if there is a manufacture defect for your items. However, all items will be inspected prior to shipping and may be subject to refusal at owners discretion.

 

You are allowed 2 business days from the date you received your order to request an exchange for a manufacture defective item. Please make sure to check your items upon receiving. We will not accept any exchanges past the 2-business day mark.

We will reserve the right to request for pictures, in situations where applicable, to verify any claimed damages/manufacturer defective items or wrong items sent.

Items must be returned with the original packaging and in original condition. Any items return to us without the original packaging and/or in bad condition, will be refused and returned to sender. We do not accept back items in worn or used conditions. Any indications on the product which shows signs of usage (i.e.: perfume smell, deodorant marks, and visible stains) will be refused and sent back to sender. No exceptions will be made.

P.E.B.B’s will not consider a size issue as a manufacture defect.

No Exchanges will be accepted without proof of purchase.

All Purchases made with gift certificates/store credit cannot be returned.

 

Exchanges for defective merchandise (Instructions)

1) Please email us at Pinkelegancebb@yahoo.com with your Order # and the Style that has the Manufacture defect.

2) Within the email you must send us a Picture of the Manufacture Defect.

3) Please allow 24-48 Hours for a response about your exchange, Pinkelegancebb@yahoo.com reserves the right to reject an exchange request if we deem the Item is not a Manufacture Defect.

4) Once your exchange request is approved, instructions will be sent on how to return the merchandise back to us for inspection. Buyers will be responsible for the return shipping.

5) After we have received and approved your item is defective we will ship out a replacement. The replacement item will be the same style and size of the defective item. No exemptions will be made.

You will receive an email with your exchange I.D. number once your exchange has been authorized.
All return items will be inspected accordingly upon receipt. Any items that does not meet our return requirements may be refused and return back to the sender.




Return Procedure

Before returning the package back to us for any reason, please request for a Return Merchandise Authorization (RMA) number by emailing your request to Pinkelegancebb@yahoo.com. In the email please include 1/ order number 2/ items requesting to be exchanged. When you have received your RMA number, please write the number visibly on the outside of the shipping package. Our return address is 8524 Hwy 6 N #296 Houston, TX 77095.

 

Refused Packages

Orders that are refused will be charged the original shipping plus return shipping to us. Orders shipped via UPS are subject to the 'Terms and Conditions of Service' as detailed on UPS.com.



International Order Policy

We do not provide or cover destination country tax and duty charges if occurred. Please check any restrictions, duties, taxes and any other fees which are collected from your country before you place the order. Pinkelegancebb.com will NOT be responsible for any Custom tax/duties cost and fees.

To ensure proper delivery of your package, please make sure to enter the correct recipient’s full name and shipping address. We will not be responsible if delivery cannot be made due to incorrect shipping information.

Sending us your personal information which includes your payment, shipping and billing address, and clicking on the “Submit Order Button” or anything similar. You acknowledge that you:

 

· have read these Terms,

· understand these Terms, and

· accept and agree to be bound by them.